Support

Force-quit and relaunch the app first — the database connection sometimes needs a fresh start after an update. If items are still missing:

1. Open Settings → Trash. Items moved to trash are restored from there.
2. If items are not in Trash either, use Settings → Restore with your most recent JSON, encrypted .avbk, or Full Export ZIP backup. AssetVault inspects the file, shows a summary, and asks for confirmation before replacing the current vault.
3. If you don't have a backup, email us with the device + OS info above and we'll help you recover.

Open Settings → Subscription → Restore Purchases. This polls Apple / Google for your purchase history and re-applies the entitlement.

If that doesn't work after a few minutes (Apple's receipt validation can be slow), force-quit, relaunch, and try Restore again.

If your tier still says "Free", email us your purchase confirmation (Apple receipt email or Google Play order ID) and we'll get it sorted.

This usually means the app has missing or outdated AssetVault service configuration, or the catalog service is temporarily unavailable. Provider API keys stay on the server and are not bundled in the mobile app. Update to the latest App Store / Play Store version and try again; if it persists, email support with your app version and approximate time.

JSON and encrypted .avbk backups contain metadata and local file references, not photo binaries. A Full Export ZIP can be much larger because it bundles media files the app can read. To work around a share-sheet limit, use Settings → Full Export and pick "Save to Files" in the share sheet, then move or upload the archive with your file manager.

AssetVault uses the authentication configured by your phone — Face ID, fingerprint, iris, or the device passcode/PIN. It does not maintain a separate AssetVault PIN or reset flow.

Confirm that a screen lock is configured in your device settings, then tap Unlock again. If the operating system will not accept your device credential, use Apple or Android account-recovery guidance before reinstalling. Reinstalling removes local app data, so first make sure you have a usable JSON or .avbk backup.

This can be a network problem, entitlement-verification failure, rate limit, missing active listings, or an upstream eBay API issue. Pull to refresh on the Detail screen or try again later. If it persists, email support with the item name, app version, and approximate time. Pricing is active-listing asking context, not completed-sale data or a formal appraisal.

1. Old phone: create a Full Export ZIP if you want one unencrypted portability archive containing records and readable media. You can also create an encrypted .avbk metadata backup for cloud or email storage.
2. New phone: install AssetVault, use the same Apple ID / Google account for purchase restoration, then open Settings → Restore and pick the ZIP, JSON, or .avbk file.
3. Review before replacement: AssetVault inspects the backup, shows a summary, and asks for confirmation before changing the current vault. With a Full Export ZIP, verified archived media is reattached and unavailable media is reported.
4. Tap "Restore Purchases" if Pro doesn't auto-apply.

If your storefront shows a 7-day trial and you are eligible, it gives you Collector+ access with app-enforced usage caps: 5 AI photo IDs, 5 Smart Fill AI fallbacks, 2 AI Pre-Grade evaluations, 3 bulk imports, and the 5-item collection cap.

The App Store or Play Store purchase confirmation shows your eligibility, exact price, billing date, auto-renewal terms, and cancellation deadline. Unless canceled by that store deadline, the trial converts to the Collector+ plan you selected ($9.99/month or $99.99/year in the U.S.; storefront pricing can vary). You keep read access to entries created with Collector+ if access later expires.

.avbk is the AssetVault encrypted metadata-backup format. It wraps JSON inventory data and local file references — not the referenced photo binaries — in AES-256-CBC + PBKDF2-SHA256 (100K iterations) + HMAC-SHA256. Use a strong, unique password before storing the file in iCloud, Drive, Dropbox, or email.

The password is not persisted by AssetVault, and AssetVault has no master key or recovery flow. If you lose the password, AssetVault cannot restore that backup. Save it separately from the backup file.

Settings → Encrypted Backup creates one. Settings → Restore accepts supported AssetVault backup files (.json, .avbk, or Full Export .zip); it detects the format automatically and prompts for the password when needed.

v1.2 added a self-hosted catalog with more than 185,000 indexed public-reference records. When you type a name, AssetVault checks that catalog first. Eligible Collector+ lookups can use a configured AI provider when the catalog misses.

Your complete saved inventory remains on your device. The lookup text is sent to the catalog; operational query logs store a hashed, nonreversible reference rather than the raw text. If you explicitly submit a catalog suggestion or flag a wrong result, the fields shown in that action may be retained as explained in the Privacy Policy.

v1.2 added a full drinker-specific toolkit surfaced when category is wine, whiskey, or spirits:

• 0-100 personal score — matches Robert Parker / Wine Spectator / Whisky Advocate convention so it reads next to public ratings.
• 0-100 critic score — distinct from personal so you can track "what experts said" vs "what I said."
• ABV (%) — to one decimal for cask-strength precision (60.5%, 63.2%).
• Date opened — tap to mark "opened today." Separates investment-hold inventory from drinking inventory at a glance.
• Drink-by window — tap-cycle through 1y / 5y / 10y / 20y aging horizons for cellar collectors.
• Cellar position — granular storage location ("Rack 3, slot 5") complementing the coarse location/room fields.
• Tasting notes — multiline, dedicated field separate from the generic Notes field.
• Cork condition (wine only) — tap-cycle picker: Pristine / Slight wear / Stained / Compromised / Recorked.
• Category-specific conditions — Sealed / Cellared / Opened / Drunk for wine, Sealed BNIB / Sealed (no box) / Opened / Half full / Heel / Empty / Auction-only for whiskey, Sealed / Opened / Half full / Heel / Empty / Display Only for spirits.
• Smart Fill — checks the public-reference catalog when a supported match is available; manual entry always remains available.
• Live pricing context — eBay active-listing asking medians where suitable listings are available.