Support

Force-quit and relaunch the app first — the database connection sometimes needs a fresh start after an update. If items are still missing:

1. Open Settings → Trash. Items moved to trash are restored from there.
2. If items are not in Trash either, restore from your most recent JSON backup or Full Export ZIP via Settings → Restore.
3. If you don't have a backup, email us with the device + OS info above and we'll help you recover.

Open Settings → Subscription → Restore Purchases. This polls Apple / Google for your purchase history and re-applies the entitlement.

If that doesn't work after a few minutes (Apple's receipt validation can be slow), force-quit, relaunch, and try Restore again.

If your tier still says "Free", email us your purchase confirmation (Apple receipt email or Google Play order ID) and we'll get it sorted.

This means your installed build was compiled without an API key. Update to the latest version from the App Store / Play Store.

JSON backups are small (just text). The Full Export ZIP can be large because it bundles every photo. To work around the share-sheet limit, use Settings → Full Export and pick "Save to Files" in the share sheet — that lets you save locally and move/upload via your file manager.

If you have biometric auth enabled, that still works. Reset the PIN via Settings → Subscription (you'll be prompted to re-authenticate, then can change it).

If you have no biometric and no PIN — you'll need to reinstall the app and restore from a backup. The PIN intentionally cannot be reset without authentication; it would defeat the purpose.

This is usually a network blip or eBay rate-limiting. Pull-to-refresh on the Detail screen, or open the item again later. If it persists for hours, eBay may have changed their HTML — open a support email and we'll patch it. (Most pricing fixes ship within a week.)

1. Old phone: Settings → Full Export. Save the ZIP to iCloud Drive / Google Drive / Files.
2. New phone: install AssetVault, sign in with the same Apple ID / Google account (so your purchases come along), then Settings → Restore. Pick the ZIP.
3. Tap "Restore Purchases" if Pro doesn't auto-apply.

Tap "Try free for 7 days" in Settings → Subscription. The trial gives you the full Collector+ feature set with these caps so a single user can't accidentally rack up our Gemini bill: 5 AI photo IDs, 5 Smart Fill AI fallbacks, 2 AI Pre-Grade evaluations, 3 bulk imports, 5-item collection cap (same as Free during trial).

Subscribe before day 7 → caps lift, full Collector+ unlocks at $9.99/month or $99.99/year. Annual saves 17% vs monthly; monthly stays available if you want flexibility. Don't subscribe → caps stay, but you keep read access to everything you created during the trial. No surprise charges, no auto-renew tricks.

Cancel anytime in App Store / Google Play subscription settings. Cancellation before day 8 = $0 charged.

.avbk is the AssetVault encrypted backup format — your full vault wrapped in AES-256-CBC + PBKDF2-SHA256 (100K iterations) + HMAC-SHA256. Safe to upload to iCloud, Drive, Dropbox, or attach to email.

Your password never leaves your device. AssetVault has no master key, no recovery flow, no backdoor. If you lose the password, the backup cannot be restored — by us or by anyone. Save it the way you'd save your most important records.

Settings → Encrypted Backup creates one. Settings → Restore picks any AssetVault backup file (.json or .avbk); we detect the format automatically and prompt for the password if needed.

v1.2 added a self-hosted catalog server with 400K+ items pre-indexed (113K MTG, 38K YGO, 20K Pokemon, 54K games, 27K LEGO, 130K wines, 18K whiskies, 2.3K scotches). When you type a name, we hit our catalog first — typical response in 9-15ms. If we don't have it, we fall back to Gemini and cache the answer so the next user gets it instantly.

The catalog only stores public reference data (card sets, video game titles, wine vintages — info that's free to grab from the source datasets directly). Your inventory still lives only on your device. We can't leak what we don't have.

v1.2 added a full drinker-specific toolkit surfaced when category is wine, whiskey, or spirits:

• 0-100 personal score — matches Robert Parker / Wine Spectator / Whisky Advocate convention so it reads next to public ratings.
• 0-100 critic score — distinct from personal so you can track "what experts said" vs "what I said."
• ABV (%) — to one decimal for cask-strength precision (60.5%, 63.2%).
• Date opened — tap to mark "opened today." Separates investment-hold inventory from drinking inventory at a glance.
• Drink-by window — tap-cycle through 1y / 5y / 10y / 20y aging horizons for cellar collectors.
• Cellar position — granular storage location ("Rack 3, slot 5") complementing the coarse location/room fields.
• Tasting notes — multiline, dedicated field separate from the generic Notes field.
• Cork condition (wine only) — tap-cycle picker: Pristine / Slight wear / Stained / Compromised / Recorked.
• Category-specific conditions — Sealed / Cellared / Opened / Drunk for wine, Sealed BNIB / Sealed (no box) / Opened / Half full / Heel / Empty / Auction-only for whiskey, Sealed / Opened / Half full / Heel / Empty / Display Only for spirits.
• Catalog ID — 130K wines, 18K whiskies, 2.3K scotches indexed for fast text-fill.
• Wine-Searcher integration — pricing for wine items.